Troubleshooting

Solve issues encountered while setting up VoIP Detective

No call records showing in a new installation
If you've already installed VoIP Detective but don't see any call records showing up inside of VoIP Detective, rhere are a couple of things that w...
Fri, 13 Mar, 2020 at 8:04 PM
Licensing issues
Having problems licensing VoIP Detective?  Don't worry, we can get this sorted out.  Here are some common issues that come up: VoIP Detective require...
Wed, 1 Jul, 2020 at 10:45 AM
Time synchronization
Should the time on VoIP Detective appear to be off (the current time is shown on the "Your Account" page), you can correct this by syncing it with...
Tue, 14 Apr, 2020 at 9:34 AM
Error in logs : No route to host
When looking through the VoIP Detective logs (Administration -> Logs) you may see the error "No route to host", presented as so: This ...
Mon, 16 Mar, 2020 at 7:54 AM
Call reports do not show calls answered as part of a hunt group
Take this scenario : Tom is part of the Sales hunt group, and spends his day answering calls coming into the main sales number (hunt pilot).  He also takes ...
Wed, 20 May, 2020 at 4:50 PM