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"Associated Users" in call reportsSeveral VoIP Detective reports, including the inbound call report, and the admin report will show the user which answered a call to a shared line or hunt group. This is labeled as "Associated User" This is done by associating...
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Call reports do not show calls answered as part of a hunt groupTake this scenario : Tom is part of the Sales hunt group, and spends his day answering calls coming into the main sales number (hunt pilot). He also takes two personal calls. At the end of the day a manager pulls a report for Tom, but...
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Connect failed: Connection RefusedIf you visit your VoIP Detective appliance's website and see the following message Connect failed: Connection Refused There is likely a problem starting the database service on your VoIP Detective appliance. We often see th...
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Error in logs : No route to hostWhen looking through the VoIP Detective logs (Administration -> Logs) you may see the error "No route to host", presented as so: This means there is something preventing VoIP Detective from reaching the network or ...
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Licensing issuesAre you having trouble licensing VoIP Detective? Don't worry, we're here to help! The best place to start when there is a licensing issue is to go to Administration -> Licensing, and press "verify license". Th...
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No call records showing in a new installationIf you've already installed VoIP Detective, but don't see any call records, there are a couple of things that we should verify: Go to Administration ->System Status. The "Last time a record was received from each CUCM&...