VoIP Detective

Before you begin 3

• Overview of VoIP Detective
• Data Privacy and Connectivity
• System Requirements

Installation 16

• Installation on VMware ESXi / vSphere
• Installation on VMware Workstation Player
• Installation on Hyper-V
• Installation on Linux KVM
• Installation on Nutanix

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Troubleshooting 8

• "Associated Users" in call reports
• Call reports do not show calls answered as part of a hunt group
• Connect failed: Connection Refused
• Error in logs : No route to host
• LDAP support

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Using VoIP Detective 15

• Admin Dashboard
• Creating a Team (create a manager, and assign extensions)
• CMR (call management records) and how to interpret them
• Display Names
• Data Privacy - masking digits for GDPR compatibility

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Upgrading 4

• Upgrade from VoIP Detective Free to VoIP Detective Pro
• Migrating to a new VoIP Detective appliance
• Offline upgrades
• Linux OS Updates

Tips and Tricks 6

• Accessing backups
• Direct Access to the VoIP Detective Database
• Manually exporting call data from CUCM
• Manually importing & exporting files
• Restarting CDR services on CUCM

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Using VoIP Detective 8

• Search - All Calls
• Search - Busy Hour
• Search - Client Matter Code (CMC)
• Search - Inbound Calls
• Search - Outbound Calls

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