Users are broken into three categories:

  • Employees - Can only pull reports on one extension (the one assigned to them)
  • Managers - Can pull reports on themselves and any extension assigned to them.
  • Administrators - Can administer the system and pull reports on everything.

When a person registers for an account, they are made an Employee by default. At that point, an administrator can promote them to a manager, or to an administrator.

Creating a manager

  1. Have the manager register for an account from the main page of VoIP Detective if they have not already.  Alternatively, an administrator can manually create their account under Administration -> User Management.
  2. As an administrator, go to the Administration -> User Management section of VoIP Detective
  3. Under the "Employees" heading you will see a drop down with the label "Promote user to Manager". Select your manager's account from this drop-down and press go.

Assigning extensions to a manager

  1. Sign in as Administrator
  2. Go to Administration -> User Management
  3. Scroll down to "Assign a Manager to a user:"
  4. Select the manager you'd like to assign users to from the drop-down menu
  5. Type the extension you would like that manager to pull reports on in the "employee extension" field and press go (for multiple users, just repeat this process.