Using VoIP Detective - CUCM (23)

Overview When a CUCM call ends, Call Manager tags it with a "call termination code".  These codes can indicate success, failure, network issues, or more.  VoIP Detective allows you to configure alerts, so that you will be not...

VoIP Detective allows your organization to have what we call a "manager".  This person can pull reports on any extension the administrator has assigned to them (the numbers that an administrator assigns to the manager makeup w...

VoIP Detective has the ability to parse CMR data that is provided by Cisco Call Manager.  What this means is that CUCM will send a CDR file with details about the call, but in many circumstances, will also send a CMR file with informati...

The Admin Search is the most powerful and flexible search in VoIP Detective. It allows administrators and global managers to locate any call record in the CUCM CDR database without restrictions – including completed calls, failed calls,...

The Endpoint Utilization report lists every device configured in Cisco Unified Communications Manager and cross-references each one against VoIP Detective’s call record database to show the date of its most recent call. This makes it si...

The Department Search provides a combined view of all inbound and outbound calls for every member of a specific department. Departments are imported from Cisco Unified Communications Manager (CUCM) via AXL sync. Results include the call...

Overview The Hunt Group Report provides visibility into how calls flow through your Cisco Unified Communications Manager (CUCM) hunt pilots. It shows which devices or extensions handled each call, how long callers waited in queue, and ...

The Network Quality Search helps administrators find calls where network conditions may have caused poor audio quality. Unlike other reports that show CDR data (caller, called, duration), this report queries the CMR (Call Management Rec...

The Top Talkers report identifies the extensions or devices making and receiving the most phone calls over a given time period. It answers the question: “Who are our highest-volume callers, and how much time are they spending on the pho...

The CUCM Directory is designed to give end users a list of extensions in use by the phone system.  This is done by showing the "Display Names" in a read only fashion on an unsecured page of VoIP Detective. The CUCM Directo...

Display Names are a way to replace numeric extensions (i.e. 1324) with names, like 1324 - Rick Sanchez, or 1423 - Sales Hunt Group.  These can be configured by the Administrator, or they can be pulled from CUCM (VoIP Detective PRO only)...

VoIP Detective offers what we call Data Privacy, which allows the administrator to have call reports show a portion of the phone number as hidden. Some countries and businesses have regulations on what data may or may not be shown t...

CUCM offers the ability for end users to flag a call as malicious.  Often this is done by pressing a "Report Caller" softkey on their phone.  You can read more on the CUCM implementation of this feature here:  Malicious Call I...

The Bulk Search is designed to accept a CSV file that contains phone number and names (optional) that you upload.  Once uploaded, we search for calls to numbers on this list.  This report allows you to upload and search for calls concer...

A Client Matter Code, or CMC is a method of correlating phone calls to a specific client, project, or other grouping.  A classic example would be a company (for example a law firm) who needs to track phone calls and time against a parti...

The Gateway Utilization Report is a great way to get an idea of how many calls are traversing your gateway, conference bridge, or analog device.  Keep in mind though VoIP Detective only has access to what's available in the CDRs pro...

The Range Summary report is designed to give a high level view of calls into and out of a group of phones.  If you have several locations, or groups of phones, all beginning with the same digits, you will be able to show calls into and ...

The total call search is designed to give you a very high level overview of your system.  Calls are broken into: Total calls - These are all calls that have a duration greater than 0 seconds. International calls - Calls that begin wi...

Manually importing a single CDR file If you have a single CDR file, such as one produced when exporting from CUCM using CAR, this can be imported directly to VoIP Detective.  Starting with VoIP Detective version 1.625, files can be imp...

Cisco Unified Communications Manager (CUCM) provides the ability to manually export calls using what they call CAR (CDR Analysis and Reporting).  You can use this system to pull calls out of CUCM and push them into VoIP Detective.  Here...

It is not abnormal to see one or more CUCM nodes stop sending CDR and CMR files from CUCM to VoIP Detective.  The best way to isolate this when you see call records successfully produced for phones registered to some of your CUCM nodes,...

Take this scenario : Tom is part of the Sales hunt group, and spends his day answering calls coming into the main sales number (hunt pilot).  He also takes two personal calls.  At the end of the day a manager pulls a report for Tom, but...

Several VoIP Detective reports, including the inbound call report, and the admin report will show the user which answered a call to a shared line or hunt group.  This is labeled as "Associated User" This is done by associating...