Using VoIP Detective
The admin dashboard is the default landing page when an administrator logs into VoIP Detective. It is designed to give you a quick overview of system heal...
Wed, 18 Oct, 2023 at 2:09 PM
VoIP Detective allows your organization to have what we call a "manager". This person can pull reports on any extension the administrator has ass...
Thu, 27 Jan, 2022 at 10:41 PM
VoIP Detective has the ability to parse CMR data that is provided by Cisco Call Manager. What this means is that CUCM will send a CDR file with details abo...
Wed, 26 May, 2021 at 11:09 AM
Display Names are a way to replace numeric extensions (i.e. 1324) with names, like 1324 - Rick Sanchez, or 1423 - Sales Hunt Group. These can be configured...
Mon, 26 Oct, 2020 at 6:55 PM
Overview The goal of VoIP Detective's emergency alerts is to have a range of numbers mapped to an email address, so for example, all extension that sta...
Wed, 5 Jul, 2023 at 9:28 AM
CUCM offers the ability for end users to flag a call as malicious. Often this is done by pressing a "Report Caller" softkey on their phone. You ...
Tue, 3 Jan, 2023 at 10:17 AM
The Admin Search allows an administrator to locate any call or record without restrictions. This is often the go-to search for administrators - it will sho...
Wed, 18 Oct, 2023 at 2:02 PM
Overview: The VoIP Detective endpoint utilization search is designed to show the administrator a list of devices configured inside of CUCM. VoIP Detect...
Mon, 11 Mar, 2024 at 1:43 PM
The Gateway Utilization Report is a great way to get an idea of how many calls are traversing your gateway, conference bridge, or analog device. Keep in mi...
Tue, 7 Sep, 2021 at 7:43 AM
The Network Quality Search is designed to help you find calls where there were issues in the network that may have caused poor quality. It is important ...
Mon, 24 May, 2021 at 11:04 AM