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Call Termination Code AlertsOverview When a CUCM call ends, Call Manager tags it with a "call termination code". These codes can indicate success, failure, network issues, or more. VoIP Detective allows you to configure alerts, so that you will be not...
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Creating a Team (create a manager, and assign extensions)VoIP Detective allows your organization to have what we call a "manager". This person can pull reports on any extension the administrator has assigned to them (the numbers that an administrator assigns to the manager makeup w...
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CMR (call management records) and how to interpret themVoIP Detective has the ability to parse CMR data that is provided by Cisco Call Manager. What this means is that CUCM will send a CDR file with details about the call, but in many circumstances, will also send a CMR file with informati...
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CUCM DirectoryThe CUCM Directory is designed to give end users a list of extensions in use by the phone system. This is done by showing the "Display Names" in a read only fashion on an unsecured page of VoIP Detective. The CUCM Directo...
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Display NamesDisplay Names are a way to replace numeric extensions (i.e. 1324) with names, like 1324 - Rick Sanchez, or 1423 - Sales Hunt Group. These can be configured by the Administrator, or they can be pulled from CUCM (VoIP Detective PRO only)...
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Data Privacy - masking digits for GDPR compatibilityVoIP Detective offers what we call Data Privacy, which allows the administrator to have call reports show a portion of the phone number as hidden. Some countries and businesses have regulations on what data may or may not be shown t...
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Malicious Call AlertsCUCM offers the ability for end users to flag a call as malicious. Often this is done by pressing a "Report Caller" softkey on their phone. You can read more on the CUCM implementation of this feature here: Malicious Call I...
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Search - AdminThe Admin Search allows an administrator to locate any call or record without restrictions. This is often the go-to search for administrators - it will show both calls that complete and calls that fail, and can help with troubleshootin...
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Search - BulkThe Bulk Search is designed to accept a CSV file that contains phone number and names (optional) that you upload. Once uploaded, we search for calls to numbers on this list. This report allows you to upload and search for calls concer...
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Search - Endpoint UtilizationOverview: The VoIP Detective endpoint utilization search is designed to show the administrator a list of devices configured inside of CUCM. VoIP Detective will then search through it's own call record database and show the last...