The Range Summary report gives a high-level view of calls into and out of a whole group of phones at once. Instead of running a report for one extension at a time, you search a range of numbers – for example every extension at a site – and get one row per number showing how many calls it had and the total talk time. From there you can click straight through to the detailed calls behind any number.

How It Works – Searching a Range

You define the group of phones with a mask, using the letter X as a single-digit wildcard. For example, if every extension at your Pittsburgh office is five digits and starts with 42, searching 42XXX covers 42000–42999 in one report. You can also enter a comma-separated list of numbers or patterns.

Who Can Use This Report

The Range Summary is available to administrators and global managers. Administrators can search any range; global managers can search ranges that fall within the range assigned to them.

Performing a Range Summary

1. Click Track Calls on the menu bar.
2. Select the Range Summary heading to expand that section.
3. Enter the range to summarize and choose the direction.
4. Set any filters and the time period.
5. Press the Search button.

The Search Form

The Range

Type the range into the search box – a mask such as 42XXX, or a comma-separated list – and choose how it should be matched with the Search Criteria dropdown:

Direction

Choose which calls to summarize for the range:

Filters

Date Range

Custom dates: Click the calendar icon to choose a start and end date and time. If left blank, the search defaults to today.

Predefined dates: Choose a preset range such as Today, Yesterday, This Week, or Last 7 Days.

Once everything is set, click Search.

Understanding the Results

Each row is one number from the range that had activity in the period. The columns depend on the direction you chose:

A badge at the top of the results shows the total number of calls across the whole range.

Drilling In

The Number of Calls figure on each row is a link. Click it (or the small “open in new window” icon next to it) to open the detailed call report for just that number, using the same date range – the Inbound report for an inbound summary, or the Outbound report otherwise. This lets you move from the big picture straight to the individual calls without re-entering anything.

Exporting Results

Scroll to the bottom of the page and choose a format to download the summary.

Examples

Compare two sites. If Pittsburgh phones start with 42 and Orlando phones start with 43, run an inbound Range Summary on 42XXX and another on 43XXX to compare inbound volume between the offices.

Find the quietest extensions. Run a Range Summary across a department’s range and sort by Number of Calls to see which extensions are barely used.

Check outbound activity. Run an outbound Range Summary on a site’s range to see which phones are placing the most external calls.

Free and PRO Features