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Installing a SSL certificateVoIP Detective is capable of supporting https through the use of a SSL certificate. This will require you generating a CSR from inside of VoIP Detective, and providing that CSR to a Certificate Authority, and finally installing the pro...
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Synchronizing data between CUCM and VoIP DetectiveVoIP Detective has the ability to pull data from Call Manager (CUCM) and populate it in your VoIP Detective reports. This feature allows us to replace extensions and phone numbers inside of VoIP Detective with the name of the person as...
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Configuration - Dial PlanMany sections of VoIP Detective offer the ability to break calls out into classifications such as internal, inbound, outbound, local, long distance, and international. VoIP Detective determines what classification a call shoul...
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Configuration - BackupsBy default, VoIP Detective backs itself up nightly, sorting the backup locally (on the same disk, inside the VoIP Detective virtual machine. While this works, it is less than ideal. We recommend that you backup VoIP Detective to an en...
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Wallboard ConfigurationVoIP Detective offers what is called a wallboard. Users of Cisco's UCCX (Unified Contact Center Express) are able to display real-time statistics about their contact center including calls answered, available agents, calls holding i...
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CUBE AnalyticsThe CUBE (Cisco Unified Border Element) usually sits at the edge of your organization, being the first device that calls hit when they come in, and the last device they touch on the way out. Because of this, it is helpful to get an id...
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Webex ReportingVoIP Detective offers call reporting for three different platforms - CUCM / Call Manager reporting, CUBE reporting, and Webex reporting. This guide will discuss configuring Webex call reporting. VoIP Detective's Webex call re...
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Configuring VoIP Detective for Microsoft Teams CallingHigh level overview of setting up VoIP Detective Microsoft Teams Calling: Create an application in the Azure Portal Give this application the proper permissions Create a client secret Configure Microsoft Teams Call Reporting in VoI...
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Time synchronizationShould the time on VoIP Detective appear to be off (the current time is shown on the "Your Account" page), you can correct this by syncing it with your VMware ESXi host. The below examples are from ESXi 6.5, so your experi...
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LDAP supportWhat is LDAP support as it pertains to VoIP Detective? VoIP Detective comes out of the box with internal user management system. This means that you can create users with a VoIP Detective specific username and password. These crede...