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LDAP supportWhat is LDAP support as it pertains to VoIP Detective? VoIP Detective comes out of the box with internal user management system. This means that you can create users with a VoIP Detective specific username and password. These crede...
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Mail ConfigurationMail Configuration VoIP Detective requires an external email server in order to send reports, alerts, and administrator emails out. To that end, VoIP Detective can use the following to send email: SMTP (including basic authenticatio...
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Time synchronizationVoIP Detective can be configured to sync with an NTP (network time protocol) server. Maintaining an accurate time is essential for processing records accurately. This guide can help you sync your virtual machine clock to an external ...
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Configuration - BackupsBy default, VoIP Detective backs itself up nightly, sorting the backup locally (on the same disk, inside the VoIP Detective virtual machine. While this works, it is less than ideal. We recommend that you backup VoIP Detective to an en...
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Enabling CDRs and CMRs in Cisco Call ManagerVoIP Detective call reporting processes raw call records that are produced by Call Manager. These files are CDRs (Call Detail Records) and CMR (Call Management Records) and contain raw call information. After enabling the creation of th...
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Synchronizing data between CUCM and VoIP DetectiveVoIP Detective has the ability to pull data from Call Manager (CUCM) and populate it in your VoIP Detective reports. This feature allows us to replace extensions and phone numbers inside of VoIP Detective with the name of the person as...
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UCCX Wallboard ConfigurationVoIP Detective offers what is called a wallboard. Users of Cisco's UCCX (Unified Contact Center Express) are able to display real-time statistics about their contact center including calls answered, available agents, calls holding i...
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CUBE AnalyticsCall reporting for users of CUBE The CUBE (Cisco Unified Border Element) usually sits at the edge of your organization, being the first device that calls hit when they come in, and the last device they touch on the way out. Because o...
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Microsoft Teams CallingCall reporting for Microsoft Teams Calling VoIP Detective is able to pull call records from Microsoft and store them locally. This allows you to store as much data as your organization requires, on premise, and allow users to access t...
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Webex ReportingCall reporting for users of Webex Calling VoIP Detective can pull calls from the Webex API and store them locally. This allows your organization to keep unlimited call reports, and search for trends, errors, employee performance and m...