Using VoIP Detective - Webex (3)

Using VoIP Detective to track calls on your Webex instance

Webex call reporting - Admin Search

The Admin Search allows an administrator to locate any call or record without restrictions. This is often the go-to search for administrators - it will show both calls that complete and calls that fail, and can help with troubleshootin...
Webex call reporting - Endpoint Utilization

Overview: The VoIP Detective endpoint utilization search is designed to show the administrator a list of devices configured inside of Webex Calling. VoIP Detective will then search through it's own call record database and show...
Webex call reporting - Busy Hour

Overview: The Busy Hour Report analyzes inbound and outbound calls for a specific phone number and extension, displaying call volume in one-hour increments. This report helps you: Identify peak call times throughout the day Spot ...