Using VoIP Detective - CUCM (6)

VoIP Detective aims to make it easy to search for calls in your phone system.  To this end, we have placed all available reports on the "CUCM Calls" page.  By clicking on the "CUCM Calls" link in the header of your V...

The All Calls search provides a combined view of inbound and outbound calls for a single extension, a range of extensions (using a wildcard mask), or – for administrators – a flexible pattern match across the entire system. Results incl...

The Busy Hour Search is designed to show the hourly call volume for a specific phone number, both inbound and outbound calls, as well as the time spend talking (duration).  The busy hour search requires a subscription to VoIP Detective ...

The "inbound call report" is designed to give you information pertaining to inbound calls, such as the caller, the time the call was placed, the time it was answered, the duration of the call, and the device that answered the ...

The CUCM Outbound call search is designed to be a simple search that shows all calls out of an extension or device.  Great for tracking outbound dial campaigns. The Outbound Call search will return all calls coming out of...

The "Team Search" is an excellent way to show the calls made and received by your team, department or group.  You'll see a summary of the calls, be able to drill down to the details, as well as export reports. Per...