Using VoIP Detective - CUCM (7)

VoIP Detective aims to make it easy to search for calls in your phone system.  To this end, we have placed all available reports on the "CUCM Calls" page.  By clicking on the "CUCM Calls" link in the header of your V...

The "All Calls" search is designed to provide a list of calls to and from a single extension.  It will show the called number, calling number, time and duration of the call. Display On Results Page : Display Name ...

The Busy Hour Search is designed to show the hourly call volume for a specific phone number, both inbound and outbound calls, as well as the time spend talking (duration).  The busy hour search requires a subscription to VoIP Detective ...

A Client Matter Code, or CMC is a method of correlating phone calls to a specific client, project, or other grouping.  A classic example would be a company (for example a law firm) who needs to track phone calls and time against a parti...

The "inbound call report" is designed to give you information pertaining to inbound calls, such as the caller, the time the call was placed, the time it was answered, the duration of the call, and the device that answered the ...

The Outbound Call search will return all calls coming out of a single employee's device(s) Internal calls - calls from one extension to another Local calls - calls to local phone numbers (local numbers are defined by your ad...

The "Team Search" is an excellent way to show the calls made and received by your team, department or group.  You'll see a summary of the calls, be able to drill down to the details, as well as export reports. ...