Using VoIP Detective - CUCM (6)

VoIP Detective aims to make it easy to search for calls in your phone system.  To this end, we have placed all available reports on the "CUCM Calls" page.  By clicking on the "CUCM Calls" link in the header of your V...

The All Calls search provides a combined view of inbound and outbound calls for a single extension, a range of extensions (using a wildcard mask), or – for administrators – a flexible pattern match across the entire system. Results incl...

The Busy Hour Search groups a single extension’s calls into hourly increments so you can see when call volume peaks and dips across the day. For each hour it shows how many calls came in and went out, how long they lasted, and how many ...

The Team Search shows the calls made and received by your team, department, or group – all on one page. For each member you’ll see a summary of their inbound and outbound activity, you can drill into the individual calls behind any numb...

The Inbound Call Search lists everything that came in to a Cisco Unified Communications Manager (CUCM) extension or number. For each call you can see who called, when the call was placed, when it was answered, how long it lasted, how lo...

The Outbound Call Search is a simple report that shows every call placed from a single extension or device in Cisco Unified Communications Manager (CUCM). For each call you can see the number dialed, the time, and the duration – making ...