VoIP Detective

The admin dashboard is the default landing page when an administrator logs into VoIP Detective.  It is designed to give you a quick overview of system heal...

VoIP Detective allows your organization to have what we call a "manager".  This person can pull reports on any extension the administrator has ass...

VoIP Detective has the ability to parse CMR data that is provided by Cisco Call Manager.  What this means is that CUCM will send a CDR file with details abo...

The CUCM Directory is designed to give end users a list of extensions in use by the phone system.  This is done by showing the "Display Names" in ...

Display Names are a way to replace numeric extensions (i.e. 1324) with names, like 1324 - Rick Sanchez, or 1423 - Sales Hunt Group.  These can be configured...

VoIP Detective offers what we call Data Privacy, which allows the administrator to have call reports show a portion of the phone number as hidden. Some ...

Overview The goal of VoIP Detective's emergency alerts is to have a range of numbers mapped to an email address, so for example, all extension that sta...

CUCM offers the ability for end users to flag a call as malicious.  Often this is done by pressing a "Report Caller" softkey on their phone.  You ...

The Admin Search allows an administrator to locate any call or record without restrictions.  This is often the go-to search for administrators - it will sho...

The Bulk Search is designed to accept a CSV file that contains phone number and names (optional) that you upload.  Once uploaded, we search for calls to num...