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Search - Gateway Utilization ReportsThe Gateway Utilization Report is a great way to get an idea of how many calls are traversing your gateway, conference bridge, or analog device. Keep in mind though VoIP Detective only has access to what's available in the CDRs pro...
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Search - Network QualityThe Network Quality Search is designed to help you find calls where there were issues in the network that may have caused poor quality. It is important to note that this report looks at call legs, or each individual piece of a call....
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Search - Range SummaryThe Range Summary report is designed to give a high level view of calls into and out of a group of phones. If you have several locations, or groups of phones, all beginning with the same digits, you will be able to show calls into and ...
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Search - Total System UsageThe total call search is designed to give you a very high level overview of your system. Calls are broken into: Total calls - These are all calls that have a duration greater than 0 seconds. International calls - Calls that begin wi...
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Manually importing & exporting filesManually importing a single CDR file If you have a single CDR file, such as one produced when exporting from CUCM using CAR, this can be imported directly to VoIP Detective. Starting with VoIP Detective version 1.625, files can be imp...
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Manually exporting call data from CUCMCisco Unified Communications Manager (CUCM) provides the ability to manually export calls using what they call CAR (CDR Analysis and Reporting). You can use this system to pull calls out of CUCM and push them into VoIP Detective. Here...
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Restarting CDR services on CUCMIt is not abnormal to see one or more CUCM nodes stop sending CDR and CMR files from CUCM to VoIP Detective. The best way to isolate this when you see call records successfully produced for phones registered to some of your CUCM nodes,...